Do you have seasonal options?

Do you have seasonal options?

Is your residence used as a vacation or secondary home?  Are you at your property only certain months out of the year?
If so, there are ways to reduce your bill while you are gone.  Switching service(s) to Seasonal status is the most popular option.
Here’s what you need to know regarding Seasonal service:
  1. There is a one-time fee of $25 to downgrade your service(s), which will be billed on the next statement following the downgrade request.
  2. Service must be active for at least three (3) months before a downgrade can be requested.
  3. A downgrade can remain in effect for a maximum of nine (9) months. 
  4. Seasonally downgraded services (internet, phone and/or television) will be billed at $10/month/service.
    1. Apex Threat Defender & Managed WIFI, IaaS and SmartBiz services cannot be put on Seasonal status and will be billed at its regular rate.
  5. Service(s) will be downgraded and/or upgraded Monday through Friday during regular business hours (except on holidays).
    1. We recommend downgrading your service(s) one business day after your departure from the property and upgrading one day before your arrival to help to ensure you have services throughout your entire visit.
  6. Your following month’s bill will be prorated to reflect the change in service status.
  7. If an upgrade date is not given at the time of downgrade or a request to change the original upgrade date is made, a $25 upgrade fee will also be applied.
To request a Seasonal change to your service(s), simply login to your account at https://norvado.smarthub.coop and follow these steps.
Step 1 – Click Contact Us in the navigation menu at the top of the screen. Then select Report an Issue/Inquiry.


Step 2 – In the Inquiry Type drop down menu, select Seasonal Downgrade/Upgrade and complete the required fields, making sure to note what service(s) you want changed and what your preferred downgrade and/or upgrade date(s) are in the comments section.



Step 3 – Click Submit in the bottom right corner, and you’re done!

A member of our team will review your Seasonal service request and proceed as necessary. Should have you any additional questions regarding our Seasonal option or your account, please chat with us online, send us an email info@norvado.com or call 800-250-8927.