How do I report a trouble or service issue?

How do I report a trouble or service issue?

We're proud to boast a network 99.99% uptime! Still, we understand that issues arise and we're here to help. 

To report a service issue, please use one of the following methods: 
  1. Call 800-250-8927
  2. Visit norvado.com and use the chat 
  3. Use the SmartHub app
We ask that you do not use social media to report your service issues as these channels are not monitored 24/7.

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