Norvado Business Customer Info & Support
Thank you for choosing Norvado to keep your business connected! Below are some important tools and references to ensure you have the best possible experience with your Norvado service.
SmartHub
SmartHub is your online account management platform. Upon signing up, you will have full access to your SmartHub account and can begin reviewing your billing statements, making payments, signing up for paperless billing and/or AutoPay, reporting troubles and more.
Let's get you signed up.
Visit norvado.smarthub.coop.
Click New User? Sign up to access our Self Service site.
Complete the new user registration process (Account Number, Business Name, Email Address).
Setup your security questions.
Trouble Reporting
Norvado’s fiber network boasts a 99.99 percent uptime. Despite this impressive statistic, we understand issues may arise. If you experience a trouble with your Norvado service, contact us 24/7 at 800-250-8927. For issues with your telephone, Norvado internet, Apex router, or TV service, follow the prompts for Business Support/Technical Support. For Unifi/Ubiquiti equipment or IT Help Desk and end-user device support subscriptions, follow the prompts for Business Support/IT Help Desk.
Knowledge Base
Welcome to your 24/7 on-demand help center. Norvado’s Knowledge Base is stocked with over 300 articles, resources and tutorials to help make your Norvado service work for you.
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Norvado IT Service Customer Info Form
Congratulations on selecting Norvado IT Service (ITaaS)! With this service you can rest assured knowing that your IT equipment is being properly managed and maintained. In order to initiate the service, please complete the form below. Once completed ...
Norvado IT Service Support
Is your business subscribed to Norvado IT Service (ITaaS)? Do you need to speak with a member of your Norvado IT Support Team? Please use the following information to open a technical support ticket. Call: 1-800-250-8927 » Press 2 for business » ...
Norvado Business Services
Click here to download the Norvado Business Services brochure containing information about all of the business services offered by Norvado.
Does Norvado sell customer data?
On April 3, 2017, the Senate Joint Resolution 34 was signed into law nullifying the Federal Communications Commission’s (FCC) rule titled “Protecting the Privacy of Customers of Broadband and Other Telecommunication Services.” This new law will allow ...
Meet the Norvado Business Success Team
Technology should enable success, not complicate it. Our business success team is here to help optimize your business–at any stage. Meet the team that will help your business thrive up here. Click here for PDF. DAVE OLSON COMMERCIAL SALES MANAGER I ...