Norvado Business Customer Info & Support

Norvado Business Customer Info & Support

Thank you for choosing Norvado to keep your business connected! Below are some important tools and references to ensure you have the best possible experience with your Norvado service. 

SmartHub

SmartHub is your online account management platform. Upon signing up, you will have full access to your SmartHub account and can begin reviewing your billing statements, making payments, signing up for paperless billing and/or AutoPay, reporting troubles and more. 

Let's get you signed up. 

  2. Click New User? Sign up to access our Self-Service site.
  3. Complete the new user registration process (Account Number, Business Name, Email Address).
  4. Setup your security questions.

Trouble Reporting

Norvado’s fiber network boasts a 99.99 percent uptime. Despite this impressive statistic, we understand issues may arise. If you experience a trouble with your Norvado service, contact us 24/7 at 800-250-8927. For issues with your telephone, Norvado internet, Apex Threat Defender & Managed WIFI router, or TV service, follow the prompts for Business Support/Technical Support. For Unifi/Ubiquiti equipment or IT Help Desk and end-user device support subscriptions, follow the prompts for Business Support/IT Help Desk.

Knowledge Base

Welcome to your 24/7 on-demand help center. Norvado’s Knowledge Base is stocked with over 300 articles, resources and tutorials to help make your Norvado service work for you. 

Need additional services? 

Contact your Norvado Business Solutions team at 800-250-8927 or salessupport@norvado.com.