All Norvado telephone, television and internet subscribers connected via the fiber optic facilities
have an Optical Network Terminal (ONT) which requires constant A/C from an outlet in the
premise to operate. Therefore, Battery Backup System (BBS) and an Uninterruptible Power
Supply (UPS) are available upon request at customer expense if needed for uninterrupted
services in the event of a power outage. The ONT provides telephone, television, and/or internet
service(s) throughout the structure, and the BBS and UPS keep these services functioning at
the ONT during an electrical power outage. The ONT and UPS will typically be located in close
proximity to one another. In rare cases, customers use self-supplied alternative energy
methods to power the 12VDC ONT instead of a BBS and UPS provided by the customer.
The most common Battery Backup Systems (BBS) and Uninterruptible Power Supplies (UPS)
installed by Norvado have an eight (8) hour minimum battery backup capacity, and upon
request extended run time units of 24 hours or more are available for purchase. The frequency
and duration of services in use (i.e. phone calls made or received, and internet/television usage)
during an electrical power outage will significantly impact the length of time that the BBS and
UPS can support service(s). Charge and discharge cycles, battery condition and age,
temperature, and load can all reduce the battery backup capacity.
Norvado subscribers on fiber facilities reliant on 911 services must keep the Battery Backup
System (BBS) and Uninterruptible Power Supply (UPS) to retain service during electrical power
outages. In order to contact emergency services during an electrical power outage, the BBS
and UPS must be functioning and powering the Optical Network Terminal (ONT), and a
hardwired, non-cordless telephone or Wi-Fi router that doesn’t require power, must be used. If
you do not need to keep communication lines open during a power outage or do not own a non
cordless telephone or router as previously mentioned, then a BBS may not be of value in your
situation.
Norvado internet subscribers using Voice Over Internet Protocol (VOIP), Hosted Voice Over
Internet Protocol (HVOIP), or Hosted PBX (i.e. Norvado SmartLink PBX, Vonage, Magic Jack,
etc.) services will need to speak with a Norvado Sales Representative or Network Technician to
determine your network requirements in regards to Battery Backup Systems and Uninterruptible
Power Supplies. It is likely that there are other network elements (i.e. telephones, local area
network switches, routers, etc.) that will require a battery backup to function during an electrical
power outage and need to be taken into consideration.
Norvado sells and will install replacement batteries, along with larger capacity Battery Backup
Systems and/or Uninterruptible Power Supplies (UPS), at the customer’s request and expense.
Battery testing and replacement are the subscriber’s responsibility should they wish to continue
to have the battery backup feature functioning and powering the telephone, television and/or
internet service(s) in the event of an electrical power failure. Additional or replacement batteries
can be purchased from a battery outlet (i.e. Batteries Plus) and replaced by the subscriber if
desired. To do so, the battery type and size will need to be determined by locating the UPS,
usually where the fiber line enters the premise and near a power breaker box, and noting the
battery specifications that is currently in use. To test the battery in the UPS, unplug the UPS
from the A/C outlet. The battery should begin supporting hardwired, non-cordless phones, and
television and internet service(s), if applicable. The UPS may have visual and/or audible alarms
to indicate the status and condition of the unit.
The Uninterruptible Power Supplies (UPS) and Battery Backup Systems (BBS) provided by
Norvado come with manufacturer warranties. The most common manufacturers of Norvado
equipment are:
Cyber Power
o Typically a 3 year warranty
o Support: 877-297-6937 (press 1) Monday — Friday (7am — 6pm CST)
Subscribers are encouraged to contact our support line should they have questions regarding
warranties. Norvado shall not be liable for any warranty or assisting in warranty processing if
the subscriber independently procures and installs his/her own UPS/BBS and/or replacement
battery.
For more details regarding fiber facilities, please call the 24/7 support line at 800-250-8927 or
visit Norvado Help Center (norvadosupport.com).
Sincerely,
Rob Lombard
Chief Operating Officer, Norvado