All equipment is owned and managed by Norvado. The customer is buying the total service, which includes the use of the equipment.
The service includes the use of equipment, installation, optimization, unlimited phone support, on-site support, as needed and determined by Norvado, firmware upgrades, security patches, warranty work and replacement if necessary for the equipment provided by Norvado with Managed Network Solutions/IaaS. End devices that you attach to the network are not supported, including devices such as PCs, Laptops, Printers, IoT devices, etc. Should you require support of end user devices, please see Norvado’s ITaaS.
The terms of the agreement are enforced. However, should a customer grow, the ability to expand the existing network during the term of the agreement exists. The network cannot be downgraded. Norvado may, at its discretion, replace equipment to new models, technology, or the like. However, it is our promise any replacement equipment would be equal or greater in capabilities of the equipment being replaced. Norvado will not necessarily replace equipment within the term of service based on a customer request, unless it is malfunctioning, defective, or the like.
Upon contract expiration or service termination, the network equipment must be returned in working order to Norvado within 30 days. Failure to return equipment or returning abused equipment will result in a charge equal to MSRP of said equipment. Managed Network Solutions or IaaS is not available for seasonal customers. Accidental or customer caused damage is the responsibility of customer. Norvado will replace equipment that fails, is malfunctioning or the like. Customer must have a UPS power backup installed and connected to all Managed Network Solutions or IaaS products for Norvado to cover any replacement, with the exception of remote outdoor equipment, which is not required to be on a UPS.
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