What is the DMCA?
DMCA stands for the Digital Millennium Copyright Act. Digital Millennium Copyright Act (or DMCA) is a rather controversial law by US government enacted in 1998 by then-president Bill Clinton. The aim of DMCA is to balance the interests of copyright owners and users and look into any sort of copyright infringement that surface in the digital world.
DMCA is intended to regulate digital media and deal with copyright challenges the digital world faces. DMCA not only looks into the copyright infringement issues faced by users on the internet but also reinforces penalties for offenders.
DMCA in its original form was censured by several scientists who believed that this will largely disrupt the growing IT industry of the US. Following worldwide criticism, the law faced several revisions to incorporate various exceptions, but still, several countries prefer their own version of the law.
What is Norvado's DMCA Repeat Infringer Policy?
We place accounts of customers for whom we receive multiple DMCA notifications of alleged infringement into a multi-step DMCA Repeat Infringer Policy. When we receive a complaint, an initial notice of action including the complaint letter will be sent to the customer. If Norvado receives a total of three (3) notifications indicating the customer's account has been associated with copyright infringement, the customers account will be suspended and their connection disabled. A written notice will be sent to the customer notifying them of their upcoming suspension which will occur within one week of the mailing date of the notice.
Who is a Repeat Infringer under Norvado's policy?
We treat any customer account for whom we receive multiple DMCA notifications from content owners as a repeat infringer in accordance with our DMCA Repeat Infringer Policy.
How many DMCA notifications trigger the next step in the Repeat Infringer Policy?
Norvado reserves the right to move a customer account to the next step of the policy upon receiving any number of DMCA notifications from content owners in each month.
How will I be notified about the DMCA Repeat Infringer Policy?
You will receive a written notice via mail to the mailing address on your account.
Does Norvado's DMCA Policy respect my privacy?
Yes. As an Internet service provider, we typically receive notifications of alleged infringement from content owners that include a non-personally identifying set of numbers (known as an Internet protocol or IP address). This IP address is visible to third parties on the Internet and is associated with activity that the copyright owner alleges is infringing. If we can match the IP address on the date and time listed in the content owner's notification with our records, then we may generate a DMCA notification to our customer whose account was assigned that IP address, as well as a repeat infringer alert (if applicable). We do not disclose any information about a customer's identity to content owners under the DMCA (unless there is a valid court order requiring us or one of our affiliates to do so).
Can my Norvado services be impacted by the DMCA Repeat Infringer Policy?
Yes. Triggering steps under this policy may result in the following: a form of communication that requires you to log in to your account or call us; a temporary suspension of, or other interim measures applied to, your service; or the termination of your Norvado internet service as well as your other Norvado services.
For issues related to service impact due to the DMCA Repeat Infringer Policy, please contact us at 800-250-8927.
What happens if my Norvado internet service is suspended under the DMCA Repeat Infringer Policy?
If your Norvado internet account is suspended, you will have no internet access or service during suspension. This means any services and devices that use the internet (e.g., your computer, a tablet, or a gaming console) will not properly work or will not work at all.
To end the suspension of your Norvado internet service, you must call us at 1-800-250-8927. We also reserve the right to apply the suspension for a minimum period, regardless of when you call us. Your regular service charges continue to apply during suspension. A signed and dated letter stating in good faith that the materials have been removed from your machines will be required in order to end the suspension of Norvado internet service. If we receive additional notifications we will be forced to permanently terminate your internet service.
What happens if my Norvado internet service is terminated under the DMCA Repeat Infringer Policy?
If you reach the point of service termination, we will terminate your Norvado internet service within 7 days from the date of your final notice made under our DMCA Repeat Infringer Policy. If you also have Norvado TV, and/or Norvado phone services, they will be terminated at the same time, though you can arrange to reactivate these other services.
When your services are canceled in connection with a violation of the DMCA Repeat Infringer Policy, we will not charge you an early termination fee that would otherwise be applicable. Unreturned equipment charges will still apply.
How long does the termination of Norvado internet under the DMCA Repeat Infringer Policy last?
Termination of Norvado internet will be in effect for the period communicated to you, typically no less than 180 days.
When can I reactivate my Norvado internet service?
During the termination period your Norvado internet service will not be restored for any reason. After this period, if you wish to restore your Norvado internet service, you must call us to apply, as we will not automatically restore services to you.
When can I reactivate my other Norvado services?
You may restore your other services immediately, but not Norvado internet service. Your package and services will need to be repriced. Please call us to place a new order.
I reactivated my Norvado internet service after its termination under the DMCA Repeat Infringer Policy. What happens if I trigger the policy again?
Our DMCA Repeat Infringer Policy always applies to all Norvado internet customers. We reserve the right to apply an accelerated version of our multi-step policy for Norvado internet accounts that were previously terminated under our DMCA Repeat Infringer policy. We will apply this policy if we receive new notifications of alleged infringement from content owners about a previously terminated account. Any subsequent termination of a Norvado internet account in these circumstances will be in effect for the period communicated to you, typically no less than 365 days.