Norvado Super Bundles | Terms & Conditions

Norvado Super Bundles | Terms & Conditions

By purchasing a Super Bundle from Norvado, in addition to agreeing to Norvado’s terms of service (located here), you are agreeing to the following terms and conditions, as outlined below.

See terms & conditions for traditional TV service here.


Norvado recommends the use of the following streaming devices to maintain optimal performance.

Other devices will work to stream Norvado TV. However, they may initiate a lower quality video and/or create buffering delays.
Roku TV
Amazon Fire TV
Apple TV
Roku TV

  • Express 3900X

  • Premiere 3920X

  • Streaming Stick 3810X

  • Ultra 4640X

  • Roku 4 4400X

Amazon Fire TV

  • Fire Stick 4K Max 2nd Gen

  • Fire Stick 4K Max 1st Gen

  • Fire Stick 3rd Gen

  • Fire Stick 2nd Gen

  • 3rd Gen

  • Fire Cube 3rd Gen

  • Fire Cube 2nd Gen


Apple TV

  • Gen 4


Norvado’s Super Bundles (excluding Super Bundle 5) include Norvado’s Basic television package (local programming). Due to the agreements and regulations enforced by the content providers (channels) many of the channels cannot be viewed outside of Norvado’s network. Channels that can be viewed outside of Norvado’s network include:
  1. 3ABN (Three Angels Broadcasting Network)
  2. GSN (Game Show Network)
  3. Jewelry TV
  4. Bounce, Grit, Laff, Court TV, Court TV Mystery - these are the national feeds of these "multicast" channels from Katz broadcasting
  5. MAV TV
  6. Pursuit Channel
  7. ShopHQ
  8. TBN (Trinity Broadcasting Network)
  9. YouToo America

**Streaming content, purchased with the streaming credits, from providers such as Sling, Hulu, Netflix are available outside of the Norvado territory.


Norvado's Super Bundles 

Super Bundles include and provide the following. There is no additional discount for not using a service.
Super Bundle 1: PickME Plan
The PickME Plan is the perfect plan for the viewer who wants to watch the locals, the Packers games and their favorite TV shows, but doesn’t want all the extra channels.
  1. "As Fast As You Can Go" 1 Gbps Internet
  2. Apex WIFI (including a network firewall, parental controls & the Apex WIFI app)
  3. Basic TV (35 local channels delivered via streaming)
  4. Cloud DVR
  5. $20 monthly streaming credit
  6. Fire Stick 4K Max
  7. Up to $99.99 of streaming setup/installation/training
  8. Home Phone (local calling via VoIP technology)
Super Bundle 2: PickME 2.0
If you love everything about the PickME Plan, but you don’t want to manage your $20 monthly streaming credit, this is the plan for you. PickME 2.0 includes a monthly subscription to three of the top streaming services.
  1. "As Fast As You Can Go" 1 Gbps Internet
  2. Apex WIFI (including network firewall, parental controls and the Apex WIFI app)
  3. Basic TV (35 local channels delivered via streaming)
  4. Cloud DVR
  5. Hulu, Netflix & Peacock Streaming Subscriptions
  6. Fire Stick 4K Max
  7. Up to $99.99 of streaming setup/installation/training
  8. Home Phone (local calling via VoIP technology)
Super Bundle 3: Safety + Savings
The Safety + Savings package includes our new SmartHome Security service and expands your streaming content.
  1. "As Fast As You Can Go" 1 Gbps Internet
  2. Apex WIFI (including network firewall, parental controls and the Apex WIFI app)
  3. Basic TV (35 local channels delivered via streaming)
  4. Cloud DVR
  5. Frndly, Hulu, Netflix & Peacock Streaming Subscriptions
  6. Fire Stick 4K Max
  7. Up to $99.99 of streaming setup/installation/training
  8. Home Phone (local calling via VoIP technology)
  9. SmartHome Security
Super Bundle 4: Ultimate Bundle
With the Ultimate Bundle, you can rest assured knowing you’re getting the best-connected experience and the most savings.
  1. "As Fast As You Can Go" 1 Gbps Internet
  2. Apex WIFI (including network firewall, parental controls and the Apex WIFI app)
  3. Basic TV (35 local channels delivered via streaming)
  4. Cloud DVR
  5. Paramount, Frndly, Hulu, Netflix & Peacock Streaming Subscriptions
  6. Fire Stick 4K Max
  7. Up to $99.99 of streaming setup/installation/training
  8. Home Phone (local calling via VoIP technology)
  9. Total Phone (19 calling features & 2,000 minutes of long distance calling)
  10. SmartHome Security
Super Bundle 5: Super Streamer
With the Ultimate Bundle, you can rest assured knowing you’re getting the best-connected experience and the most savings.
  1. "As Fast As You Can Go" 1 Gbps Internet
  2. Apex WIFI (including network firewall, parental controls and the Apex WIFI app)
  3. Basic TV (35 local channels delivered via streaming)
  4. Cloud DVR
  5. Paramount, Frndly, Hulu, Netflix & Peacock Streaming Subscriptions
  6. Fire Stick 4K Max
  7. Up to $99.99 of streaming setup/installation/training
  8. Home Phone (local calling via VoIP technology)
  9. Total Phone (19 calling features & 2,000 minutes of long distance calling)
  10. SmartHome Security

**The internet speed provided is dependent on the facilities present at a customer's home. All customers on fiber will receive 1 Gbps internet with a Super Bundle. Customers on copper facilities will receive the fastest internet speeds available at their location with a Super Bundle. 


  • Apex Managed WIFI must be installed and used for Norvado Television support.

  • Norvado Television provides 8 simultaneous streams on up to 15 different devices.

  • The additional streaming content credit must be executed on the Norvado Streaming Portal. Your additional streaming content can be changed monthly, IE: Netflix one month, Hulu another month. Please note, you are required to change the services with the content provider. Content credits will be issued monthly. Content credits are issued via a virtual credit card on the Norvado Streaming Portal.

  • Norvado will not install television streaming devices as part of the $200 standard installation credit. Super Bundles include $99.99 of streaming setup/installation/training, beyond which the customer is responsible for installing Roku, Apple TV, Amazon Fire, using a Smart TV, etc. or paying Norvado for installation.

  • Super Bundles are not available for seasonal customers.

  • Super Bundle customers can take advantage of Norvado’s $200 installation credit for the installation of service.

  • A UPS power backup is required to maintain phone service during a power outage. Norvado doesn’t provide a UPS but does sell them should a customer be interested. Should you have any questions, please start a chat on www.norvado.com or call customer service at 1-800-250-8927.

  • Streaming using a streaming stick, streaming device, or smart TV eliminates Norvado TVs caller ID screen pop, Video on Demand, and the weather app provided by the set top box.

  • The minimum internet requirement for streaming television from Norvado is 20Mbps download. However, it is recommended to have a 300x300Mbps or better fiber internet connection from Norvado.

  • With the exception of the Free Standard Installation offer, additional promotions/offers cannot be combined with the PickME plan unless specifically stated in the promotion/offer terms and conditions.

  • Must keep service for a minimum of 3 months. Disconnecting a Super Bundle service prior to the 3-month minimum will result in the billing of all installation costs covered by the Free Standard Installation and the cost of the Fire TV 4K Max streaming device.


InfoQuestions? Our Customer Service Team can be reached at 800-250-8927 or via the chat feature located on our website.




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