If your Arlo camera or device was working before and now it is offline, follow these troubleshooting steps:

Is your Arlo device connected to the correct WIFI network?

• For help connecting with WIFI, visit: Connect Arlo Device to a WIFI Router.

Is your router connected to the internet?

• If your router isn’t connected to the internet, you can try unplugging your router, waiting 30 seconds, and plugging it back in.

• If your router still does not connect to the internet, contact your router manufacturer or give us a call at 800-250-8927.

Is your Arlo device in range of your WIFI router?

• For a WIFI router, check with the router manufacturer for its range.

Is there WIFI signal interference?

• Environments with multiple WIFI networks, WIFI devices, or frequencies can cause signal interference.

  • If possible, minimize the number of networks, WIFI devices, and transmitted frequencies in the area where you place your camera.

  • For help with adjusting WIFI settings such as the channel for your router, check the instructions that came with your router or give us a call at 800-250-8927.

• We also recommend that you place your camera at least 10 feet (3 meters) from your router.

  • Allow at least 6½ feet (2 meters) between each camera or Arlo camera to prevent WIFI signals between the devices from interfering with each other.

Is your Arlo device receiving power?

• If your Arlo device uses a battery, make sure the battery is charged (and properly inserted, if the battery is removeable).

  • The Arlo Secure app lets you know if your battery is low.

• If your Arlo device is plugged in to an electrical outlet make sure that the connections are secure and that the outlet is receiving power.

  • We recommend you only use Arlo cable accessories that are compatible with your Arlo product.

  • Avoid using third-party charging cables.

Turn your Arlo device off and on.

• If your Arlo device uses a removeable battery, remove the battery for ten seconds, then reinsert the battery.

• If you are using a wired device, unplug the power for ten seconds, then plug the device back in.

Is your camera too hot or too cold?

• If your outdoor camera is too hot or cold, the Arlo Secure App displays a warning, and the camera shuts down temporarily until it reaches a safe operating temperature.

Perform a factory reset on your device.

If you tried all the above options, and the Arlo Secure App still shows that your device is offline, remove your device from the Arlo Secure app, factory reset the Arlo device, and reinstall it to your account.

Questions? Give us a call at 800-250-8927.