If you are connecting an Arlo camera directly to a WIFI router, you must connect your mobile device to your router’s 2.4 GHz band during the setup process. Many routers (including all Apex WIFI routers) broadcast WIFI networks in both 2.4 GHz and 5 GHz bands. Your Arlo device directly connects to a 2.4 GHz WIFI network. This means that you must first connect your mobile device to your 2.4 GHz WIFI network, then connect your Arlo device to that same 2.4 GHz WIFI network during the setup process in the Arlo Secure App.

Find your 2.4 GHz WIFI Network

When connecting your mobile device and Arlo camera to a WIFI network, ensure that you select the SSID that indicates it is a 2.4 GHz network. This is typically indicated by a 2, 2.4, or 2G at the end of the SSID.

If you have both 2.4 GHz and 5 GHz WIFI networks:

• Your 2.4 GHz network name or SSID might have a 2, 2.4, or 2G at the end.

• Your 5 GHz network name or SSID might have a 5 or 5G at the end.

Some WIFI routers have only one WIFI network name that is used for both 2.4 GHz and 5 GHz Wi-Fi bands. If you’re having trouble connecting and your WIFI network name doesn’t indicate whether it’s 2.4 GHz or 5 GHz, read the Troubleshooting section in this article.

Connect to your 2.4 GHz network

To connect your iOS (Apple) device to a 2.4 GHz network:

1. Open the Settings app for your iOS device.

2. Tap Wi-Fi.

3. Tap the Wi-Fi switch to the on position.
   Note: Wi-Fi is enabled when the Wi-Fi button is green.

4. Select a 2.4 GHz Wi-Fi network.
   This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.

5. If prompted, enter the password for the network.
   When you are connected to the Wi-Fi network, a blue checkmark appears to the left of the network name.

To connect your Android device to a 2.4 GHz network:

1. Open the Settings app for your Android device.

2. Tap Connections.

3. Tap Wi-Fi.

4. To see available networks, tap the Wi-Fi switch to On.

5. Select a 2.4 GHz Wi-Fi network.
   This is commonly indicated by a 2, 2.4, or 2G at the end of the network name or SSID.

6. If prompted, enter the password for the network.
   When your device is connected to the Wi-Fi network, the word Connected appears under the network name.

Troubleshooting

If your WIFI network name or SSID doesn’t indicate whether it’s 2.4 GHz or 5 GHz:

• Try opening your router settings and look for a 2.4 GHz WIFI network that your mobile device can connect to. If you need help with this, give us a call at 800-250-8927.

If your router uses the same WIFI network name or SSID for both 2.4 GHz and 5 GHz WIFI bands:

• Routers can use the same network name or SSID to broadcast both 2.4 GHz and 5 GHz WIFI networks. If your mobile device is connected to a mesh network, your Arlo device will not be able to connect to the 5 GHz band, so it will automatically connect to the 2.4 GHz band.

  • For networks that have the same SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in the router settings.

  • For Mesh systems: If you are having difficulty connecting, try temporarily turning off the access points, and connect the camera to the main router first. Once installation is complete, power on the access points again.

If your Arlo device still isn’t found during setup:

• Ensure that you entered the correct SSID and password in the Arlo Secure App during the setup process.
  Note: The SSID is case sensitive. Ensure that it is EXACTLY correct when you enter it in the Arlo Secure App.

• Ensure that your mobile device is NOT connected to a VPN.

• Ensure that auto join settings are turned off on your mobile device.

• Ensure that Wi-Fi Assist and Adaptive WIFI features are turned off on your mobile device.
  WIFI Assist and Adaptive WIFI features use cellular data when your Wi-Fi connection is poor. This can interfere with the Arlo device setup process.

  • To turn off WIFI Assist on iOS, visit: https://support.apple.com/en-ca/HT205296

  • To turn off Adaptive WIFI on Android, visit: https://www.verizon.com/support/knowledge-base-237485/