SmartLink PBX | Admin Guide
Welcome to your new phone system!
This guide is intended to help Administrators of a Norvado SmartLink HPBX phone system perform the various tasks needed to administer the system, such as:
-
Adding new lines to the system
-
Setting up your call groups
-
Configuring your automated receptionist.
It is split into sections which describe how to configure a different aspect of your phone system.
There is a glossary at the end of this guide which explains the important concepts your phone system uses.
Table of Contents
|
Introduction |
Page 1 |
|
CommPortal Business Group Adminstrator |
Page 2 |
|
Accessing the Commportal BG Admin Interface |
Page 2 |
|
Logging into CommPortal BG Admin |
Page 2 |
|
Using CommPortal BG Admin |
Page 3 |
|
Managing Lines with BG Admin |
Page 6 |
|
Working with your Business Group Lines |
Page 7 |
|
Departments |
Page 8 |
|
Managing Phones with BG Admin |
Page 12 |
|
Modify Phone Description |
Page 13 |
|
Moving Phones Between Departments |
Page 13 |
|
Assigning a Phone to a Line |
Page 13 |
|
Removing a Phone from a Line |
Page 13 |
|
Phone Profiles - Endpoint Pack Phones |
Page 14 |
|
Modifying Phone Configuration as a User |
Page 17 |
|
Copying Phone Configuration |
Page 17 |
|
Installing a New Phone |
Page 18 |
|
Replacing with an Identical Phone Model |
Page 18 |
|
Managing Hunt Groups (MLHGs) |
Page 20 |
|
Viewing Hunt Groups |
Page 20 |
|
Moving MLHGs to Another Department |
Page 20 |
|
Viewing and Modifying Hunt Groups |
Page 21 |
|
Integrated ACD |
Page 24 |
|
Managing Short Codes |
Page 25 |
|
Viewing Short Codes |
Page 25 |
|
Moving Short Codes to Another Department |
Page 25 |
|
Adding Short Codes |
Page 26 |
|
Adding Short Code Ranges |
Page 27 |
|
Deleting Short Codes and Short Code Ranges |
Page 27 |
|
Modifying Short Codes |
Page 28 |
|
Modifying Short Code Ranges |
Page 28 |
|
Importing and Exporting Short Codes |
Page 29 |
|
Managing Extensions |
Page 31 |
|
Viewing Extensions |
Page 31 |
|
Adding Extensions |
Page 31 |
|
Adding Extension Ranges |
Page 31 |
|
Deleting Extension and Extension Ranges |
Page 32 |
|
Modifying Extensions |
Page 32 |
|
Modifying Extension Ranges |
Page 33 |
|
Managing Account Codes |
Page 34 |
|
Viewing and Modifying Account Code Settings |
Page 34 |
|
Modifying Settings |
Page 34 |
|
Viewing and Modifying Account Code Settings for a Line |
Page 37 |
|
Viewing Business Group Call Reports |
Page 37 |
|
Call Reports |
Page 37 |
|
Business Group Call Logs |
Page 53 |
|
Viewing Miscellaneous Settings |
Page 55 |
|
Viewing Number Block Settings |
Page 55 |
|
Viewing External Call Settings |
Page 55 |
|
Configuring Call Notifications |
Page 56 |
|
Viewing Other Settings |
Page 58 |
|
Auto-Attendant / Easy Attendant / Premium Attendant |
Page 59 |
|
Overview |
Page 59 |
|
Easy Attendant |
Page 60 |
|
Premium Attendant |
Page 66 |
|
Music On Hold |
Page 77 |
|
CommPortal Access |
Page 77 |
|
Phone Access |
Page 83 |
|
Glossary |
Page 85 |
|
CommPortal |
Page 85 |
|
Logging into CommPortal as Another User |
Page 85 |
|
Phones |
Page 85 |
|
Phone Numbers |
Page 86 |
|
MAC Addresses |
Page 86 |
|
Departments |
Page 86 |
|
Phone Profiles |
Page 87 |
|
Network |
Page 88 |
|
Sim-Ring Groups (Multiple Appearance Directory Numbers MADNs) |
Page 88 |
|
Multi-Line Hunt Groups (MLHGs) |
Page 89 |
|
Call Pickup Groups |
Page 90 |
|
Short Codes |
Page 90 |
|
Extensions |
Page 90 |
|
Account Codes |
Page 90 |
|
Auto Attendant / Easy Attendant / Premium Attendant |
Page 91 |
|
Music On Hold |
Page 91 |
|
Appendix |
Page 93 |
Related Articles
SmartLink PBX | Basic Troubleshooting Guide
Click here for a printable guide to aid in alleviating some basic troubles with your SmartLink PBX system.SmartLink PBX | Auto Attendant User Guide
See here for a complete user guide to SmartLink Auto Attendant.Smartlink PBX | User Guide
Click here for the complete Norvado SmartLink User Manual.Smartlink PBX | MaX UC for Desktop Quickstart Guide
MaX UC (formerly Accession Communicator) allows you to take your Norvado Smartlink phone service anywhere! Click here for a guide on downloading and setting up MaX UC on your desktop. Tags: Max UC, Maxuc, maxuc, MaxUC, maxUCSmartLink PBX | MyPhone Portal
The SmartLink MyPhone Portal is a central tool that will allow you to manage many aspects of your phone line from Norvado. From the SmartLink MyPhone Portal you can listen to and manage voicemail messages, adjust call settings and more. To get ...