SmartLink PBX | Admin Guide
Welcome to your new phone system!
This guide is intended to help Administrators of a Norvado SmartLink HPBX phone system perform the various tasks needed to administer the system, such as:
-
Adding new lines to the system
-
Setting up your call groups
-
Configuring your automated receptionist.
It is split into sections which describe how to configure a different aspect of your phone system.
There is a glossary at the end of this guide which explains the important concepts your phone system uses.
Table of Contents
|
Introduction |
Page 1 |
|
CommPortal Business Group Adminstrator |
Page 2 |
|
Accessing the Commportal BG Admin Interface |
Page 2 |
|
Logging into CommPortal BG Admin |
Page 2 |
|
Using CommPortal BG Admin |
Page 3 |
|
Managing Lines with BG Admin |
Page 6 |
|
Working with your Business Group Lines |
Page 7 |
|
Departments |
Page 8 |
|
Managing Phones with BG Admin |
Page 12 |
|
Modify Phone Description |
Page 13 |
|
Moving Phones Between Departments |
Page 13 |
|
Assigning a Phone to a Line |
Page 13 |
|
Removing a Phone from a Line |
Page 13 |
|
Phone Profiles - Endpoint Pack Phones |
Page 14 |
|
Modifying Phone Configuration as a User |
Page 17 |
|
Copying Phone Configuration |
Page 17 |
|
Installing a New Phone |
Page 18 |
|
Replacing with an Identical Phone Model |
Page 18 |
|
Managing Hunt Groups (MLHGs) |
Page 20 |
|
Viewing Hunt Groups |
Page 20 |
|
Moving MLHGs to Another Department |
Page 20 |
|
Viewing and Modifying Hunt Groups |
Page 21 |
|
Integrated ACD |
Page 24 |
|
Managing Short Codes |
Page 25 |
|
Viewing Short Codes |
Page 25 |
|
Moving Short Codes to Another Department |
Page 25 |
|
Adding Short Codes |
Page 26 |
|
Adding Short Code Ranges |
Page 27 |
|
Deleting Short Codes and Short Code Ranges |
Page 27 |
|
Modifying Short Codes |
Page 28 |
|
Modifying Short Code Ranges |
Page 28 |
|
Importing and Exporting Short Codes |
Page 29 |
|
Managing Extensions |
Page 31 |
|
Viewing Extensions |
Page 31 |
|
Adding Extensions |
Page 31 |
|
Adding Extension Ranges |
Page 31 |
|
Deleting Extension and Extension Ranges |
Page 32 |
|
Modifying Extensions |
Page 32 |
|
Modifying Extension Ranges |
Page 33 |
|
Managing Account Codes |
Page 34 |
|
Viewing and Modifying Account Code Settings |
Page 34 |
|
Modifying Settings |
Page 34 |
|
Viewing and Modifying Account Code Settings for a Line |
Page 37 |
|
Viewing Business Group Call Reports |
Page 37 |
|
Call Reports |
Page 37 |
|
Business Group Call Logs |
Page 53 |
|
Viewing Miscellaneous Settings |
Page 55 |
|
Viewing Number Block Settings |
Page 55 |
|
Viewing External Call Settings |
Page 55 |
|
Configuring Call Notifications |
Page 56 |
|
Viewing Other Settings |
Page 58 |
|
Auto-Attendant / Easy Attendant / Premium Attendant |
Page 59 |
|
Overview |
Page 59 |
|
Easy Attendant |
Page 60 |
|
Premium Attendant |
Page 66 |
|
Music On Hold |
Page 77 |
|
CommPortal Access |
Page 77 |
|
Phone Access |
Page 83 |
|
Glossary |
Page 85 |
|
CommPortal |
Page 85 |
|
Logging into CommPortal as Another User |
Page 85 |
|
Phones |
Page 85 |
|
Phone Numbers |
Page 86 |
|
MAC Addresses |
Page 86 |
|
Departments |
Page 86 |
|
Phone Profiles |
Page 87 |
|
Network |
Page 88 |
|
Sim-Ring Groups (Multiple Appearance Directory Numbers MADNs) |
Page 88 |
|
Multi-Line Hunt Groups (MLHGs) |
Page 89 |
|
Call Pickup Groups |
Page 90 |
|
Short Codes |
Page 90 |
|
Extensions |
Page 90 |
|
Account Codes |
Page 90 |
|
Auto Attendant / Easy Attendant / Premium Attendant |
Page 91 |
|
Music On Hold |
Page 91 |
|
Appendix |
Page 93 |
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