By leasing a VoIP handset for SmartLink PBX from Norvado, in addition to agreeing to Norvado’s terms of service (located here), you are agreeing to the following terms and conditions, as outlined below.

• Customer receives one (1) handset, appropriate power cords, and programming to Norvado’s SmartLink PBX.
• All equipment is owned and managed by Norvado. The customer is leasing VoIP phone handset, which includes the use of the equipment.
• The service includes the use of equipment, installation, optimization, unlimited phone support, on-site support as needed and determined by Norvado, firmware upgrades, security patches, warranty work and replacement if necessary.
• Although Norvado provides firmware upgrades and security patches, Norvado is not taking responsibility for your cybersecurity. Norvado is responsible for updating the firmware and security patches, a minimum of twice per year, but is in no way responsible for your cybersecurity or liable for any consequences from a security breech.
• Requires Norvado high speed internet and SmartLink PBX subscription.
• For the equipment to work properly, the appropriate amount of bandwidth is and proper in office wiring is required.
• Norvado may, at its discretion, replace equipment to new models, technology, or the like. However, it is our promise any replacement equipment would be equal or greater in capabilities of the equipment being replaced.
• Norvado will not necessarily replace equipment within the term of service based on a customer request, unless it is malfunctioning, defective, or the like.
• Upon contract expiration or service termination, the network equipment must be returned in working order to Norvado within 30 days. Failure to return equipment or returning abused equipment will result in a charge equal to MSRP of said equipment.
• Accidental or customer caused damage is the responsibility of customer. Customer damaged equipment will be billed at MSRP. Norvado will replace equipment that fails, is malfunctioning or the like.
• Devices will be registered under Norvado, as they are owned by the company.
• Norvado will install and neatly configure the provided power cord to an existing electrical outlet. Should an extension cord or additional electrical outlet be required, the customer is responsible for providing and installing the extension cord and installing the electrical outlet.