Max UC for Mobile (formerly Accession Communicator) is like having your desk phone on your mobile device. You can make and receive calls, hold calls, transfer calls, and make three-way calls. You can even push and pull calls from your phone to other twinned devices, mid-call. You can also use it to send messages to other people in your corporate directory who are using Max UC (on any device). Max UC uses the WIFI, broadband, or mobile data services available, so you can make and receive calls without using your mobile minutes.

MAKING CALLS

To make a call, select the Phone tab and enter the number you are calling into the Max UC dialer, or simply tap on the contact and touch the number you would like to use to call the contact. If the person you are calling has caller ID, they will see your individual Norvado phone number.

RECEIVING CALLS

When someone calls your Norvado number, the Max UC app offers you the choice to accept or reject the call. Depending on the other services you have from Norvado you may also see the incoming call on your desk phone, desktop, or on a tablet device. You can answer the call on whichever device is most convenient for you.

DURING THE CALL

While a call is in progress you can use the call window to perform the actions shown below:

You may also receive another call while you are already on a call. Max UC for Mobile gives you the option to:

• Hold the existing call and answer the new call.

• End the existing call and answer the new call.

• Ignore the new call.

ADD A CALL OR TRANSFER THE CALL TO SOMEONE ELSE

Use the Add/Transfer icon to send any call to another number. A menu will pop-up allowing you to select a contact, or you can type in a completely new number to transfer the call to. You can also transfer the call to another of your devices that has Max UC installed, without having to hang up!

CALL HISTORY

View your call history by opening the Phone menu and selecting the Call History tab. Here you will see calls received and sent, date, time and duration of each and any calls you’ve missed. To call someone from this list simply tap on the phone number or contact’s name.

VOICEMAIL

If you have a voice or video message, the Voicemail tab will indicate the number of messages received. Select the Voicemail tab in the Phone menu and tap on a message to listen to it. To delete a message, press the Delete button.

YOUR CONTACTS LIST

Max UC for Mobile assembles a contact list for you to use. Select the Contacts tab to view your contacts list. Depending on how your service is set up, the Contacts list may include:

• Contacts that you type directly into MaX UC for Mobile.

• Contacts stored on your mobile device.

• Contacts in MyPhone Portal contacts.

• Contacts in your corporate directory.
  

SETTINGS

Use the Settings tab to manage your Call, Contact, and Messaging settings, and to access additional setup options. You can also send error reports from the Settings tab.

EMERGENCY CALLS

Max UC lets you make calls from anywhere on the most convenient device. If you place a 911 call from Max UC, the 911 operator may not be able to identify where you are calling from.

To print a copy of this tutorial click here.

MORE QUESTIONS?

If you have any additional questions about MaX UC, call us at 800-250-8927 or email info@norvado.com.