MetaSphere EAS provides two solutions for Auto Attendant functionality.
Easy Attendant offers a very simple automated telephone menu.
Callers to a business are directed to the automated TUI, providing key options to transfer to specific departments or individuals in the business, to transfer to a voicemail account directly, or to listen to a recorded announcement.
You can choose to either have a single menu that plays when Easy Attendant is turned on, or two different menus for business and non-business hours that are used according to a pre-defined schedule.
When Easy Attendant is turned off, you can either forward callers to another telephone number or play a message informing the caller that your business is currently closed.
Premium Attendant, aimed at small and medium business subscribers, offers an increased level of service compared to Easy Attendant.
In addition to all the features offered by Easy Attendant, Premium Attendant allows multiple menus with a finer scheduling control.
It also includes more call handling options, such as Voicemail by Name and Voicemail by Extension, as well as greater control over the actions taken for any given key press.
Both Easy and Premium Attendant can also be configured to allow callers to dial an extension at any point in the menu and not just on a Dial by Extension menu option. If you want to use this option, you must enable it as described in 1.2.4 and you should also ensure that your initial greeting mentions the option that a caller who knows the extension they require can dial it immediately.