By purchasing Managed Network Solutions or IaaS from Norvado, you are agreeing to the following terms and conditions, as outlined below.

• All equipment is owned and managed by Norvado. The customer is buying the total service, which includes the use of the equipment.

• The service includes the use of equipment, installation, optimization, unlimited phone support, on-site support, as needed and determined by Norvado, firmware upgrades, security patches, warranty work and replacement if necessary for the equipment provided by Norvado with IaaS. End devices that you attach to the network are not supported by Norvado’s IaaS product, including devices such as PCs, Laptops, Printers, IoT devices, etc. Should you require support of end user devices, please see Norvado’s ITaaS offer at: Norvado IT Service - Norvado.
  

• Although Norvado’s network equipment does provide a firewall and other cybersecurity controls, Norvado is not taking responsibility for your business’s cybersecurity. Norvado will ensure the firewall and cybersecurity controls are enabled at the time of install. Norvado is responsible for updating the firmware and security patches, a minimum of twice per year, but is in no way responsible for your business’s cybersecurity or liable for any consequences from a security breech. 

• The terms of the agreement are enforced. However, should a customer grow, the ability to expand the existing network during the term of the agreement exists. The network cannot be downgraded.

• Norvado may, at its discretion, replace equipment to new models, technology, or the like. However, it is our promise that any replacement equipment would be equal or greater in capabilities of the equipment being replaced.

• Norvado will not necessarily replace equipment within the term of service based on a customer request, unless it is malfunctioning, defective, or the like.

• Upon contract expiration or service termination, the network equipment must be returned in working order to Norvado within 30 days. Failure to return equipment or returning abused equipment will result in a charge equal to MSRP of said equipment.

• IaaS is not available for seasonal customers.

• Accidental or customer caused damage is the responsibility of customer. Norvado will replace equipment that fails, is malfunctioning or the like.

• Customer must have a UPS power backup installed and connected to all IaaS products for Norvado to cover any replacement, with the exception of remote outdoor equipment, which is not required to be on a UPS.

Should you have any questions, please start a chat on www.norvado.com or call our business sales and support office at 800-250-8927.