By purchasing IaaS and SmartLink PBX from Norvado, in addition to agreeing to Norvado’s terms of service (located at https://norvado.com/terms-conditions/), you are agreeing to the following terms and conditions, as outlined below.

• All equipment is owned and managed by Norvado. The customer is buying the total service, which includes the use of the equipment.

• The service includes the use of equipment, installation, optimization, unlimited phone support, on-site support as needed and determined by Norvado, firmware upgrades, security patches, warranty work and replacement if necessary.

• The terms of the agreement are enforced. However, should a customer grow, the ability to expand the existing network or phone system during the term of the agreement exists. The network cannot be downgraded.

• Norvado may, at its discretion, replace equipment to new models, technology, or the like. However, it is our promise any replacement equipment would be equal or greater in capabilities of the equipment being replaced.

• Norvado will not necessarily replace equipment within the term of service based on a customer request, unless it is malfunctioning, defective, or the like.

• Upon contract expiration or service termination, the network and phone system equipment must be returned in working order to Norvado within 30 days. Failure to return equipment or returning abused equipment will result in a charge equal to MSRP of said equipment.

• This package is not available for seasonal customers.

• Accidental or customer caused damage is the responsibility of customer. Norvado will replace equipment that fails, is malfunctioning or the like.

• Customer must have a UPS power backup installed and connected to all IaaS products for Norvado to cover any replacement, with the exception of remote outdoor equipment, which is not required to be on a UPS.

Should you have any questions, please start a chat on www.norvado.com or call our business sales and support office at 800-250-8927.