What is E-Mail Filter?

What is E-Mail Filter?

Tired of receiving more junk emails everyday? E-Mail Filter (formerly known as Red Condor) is a web-based tool that allows you to manage e-mail messages quarantined by your Anti-Spam utility. You can use E-Mail Filter with most web browsers and an Internet connection to your account.

How it Works

It keeps, or quarantines, messages identified as spam. By clicking the E-Mail Filter link, you can view your quarantined messages. If you see any messages that were accidentally classified as junk mail, you can approve them, thus sending them to your regular e-mail. (Note: Messages are automatically deleted after 35 days.)

It sends an E-Mail Filter Summary, which lists the messages quarantined by your Anti-spam utility. From the summary, you can view the quarantined messages and have them delivered to your regular e-mail account if you want. (Note: By default E-Mail Filter will not send you a Summary unless you go into the Settings Tab and approve it.) You can determine how frequently you want to receive the E-Mail Filter Summary by setting the frequency to Daily, Weekly, Weekdays or Never.

To Start Using E-Mail Filter

If you receive E-Mail Filter Summaries you will be able to login using the Login link. If you do not receive summaries you can login directly to E-Mail Filter by clicking here (if you are a former PCTC customer, click here) and using your email address and password. If you need help with the features within the the E-Mail Filter, a help link is provided after you log in. The default in the E-Mail Filter is to show you the quarantined messages for the current and previous day, but this may be adjusted by using the Time Range Slider Bar and sliding the bar to see additional days.

Once you have created an account in E-Mail Filter you will receive a Welcome Message e-mail in your inbox. This e-mail contains important information you will need to access your junk mail on E-Mail Filter. From the Welcome Message, you can easily open the E-Mail Filter by clicking on the Login link.

To End an E-Mail Filter Session

Click Logout and the session will be terminated and you will be returned to the E-Mail Filter login page.

Note: This service costs $1 per email address with a $5 activation fee.

Please contact our Customer Service department at 800.250.8927 with additional questions. 

    • Related Articles

    • How can I access my E-mail Filter account?

      Need to see if you have any emails in your spam/junk folder? Simply login to your E-mail Filter (formerly known as Red Condor) account by clicking here. If you are a former PCTC customer, click here. Still need help? Start a chat or contact our team ...
    • E-Mail List Subscription Offer

      By signing up for our e-mail subscription list and receiving the one-time $5 credit, you are accepting the following terms and conditions: Must be subscribed to Norvado Internet, TV and/or phone service to receive the credit. Requires valid email ...
    • How can I change my Norvado e-mail password?

      To change your Norvado email password yourself, click here and login. If you do not know your password, please contact our office at 800-250-8927 to obtain or reset it.* *Note: There may be a small fee to reset your Norvado e-mail password.
    • Quick Links

      Simply click on a link below and you’ll be directed to a website or PDF. Looking for something else? Use the predictive search bar above and we’ll help you find what you’re looking for. Account Support SmartHub E-Mail Filter MyPhone Portal Login ...
    • How to Secure Your Email Using SMTP Authentication

      Using SMTP authentication is CRITCAL when setting up your email account. SMTP authentication safeguards your account from spammers and prevents your email from being blacklisted (resulting in emails not sending or receiving). Use the resources below ...