In accordance with the Federal Communications Commission’s (FCC) Customer Propriety Network Information (CPNI) rules, telephone companies are required to set up password protection for your telephone account record. CPNI includes where, when and to whom a customer places a call, as well as the types of service offerings to which the customer subscribes and the extent to which the services are used.

You will need to use a password when calling in to discuss any information that involves CPNI. According to FCC rules, only persons listed on your telephone bill can access or change information regarding your CPNI. You can add authorized users such as spouse, parents, children, employees, etc. to your account, which would allow them to make changes to or receive information about your account. They will need to know the password and the verification questions in order to obtain any information regarding your account.

Using Your Customer Information for Marketing

As a customer, you have the right at any time to restrict the use of CPNI for marketing purposes. If you choose not to permit us to disclose your CPNI with Norvado, and our affiliates, you may opt-out of receiving such information. The services you are currently receiving will not be affected if you opt-out, however, restricting CPNI may make you ineligible to receive information from Norvado about new products and services, packaged offerings and various promotions.
 
If you do not want us to share your CPNI with Norvado and our affiliates you can notify us in writing, online at norvado.com/opt-out, or call our business office at 800-250-8927 within thirty (30) days. Once you opt-out you will remain on this list until you request otherwise. 

Filing a Complaint with the FCC

If you suspect that your customer information has been disclosed without your permission or otherwise unlawfully, immediately contact PCTC to inform us of your concern. You can also file a complaint with the FCC. There is no charge for filing a complaint. You can file your complaint using the on-line complaint Form 2000B found on the FCC website. You can also file your complaint with the FCC’s Consumer Center by e-mailing fccinfo@fcc.gov; calling 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1- 888-835-5322) TTY; faxing 1-866-418-0232; or writing to:

Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, D.C. 20554

What to Include in Your Complaint

The best way to provide all the information the FCC needs to process your complaint is to complete fully the online complaint Form 2000B. If you do not use the on-line complaint Form 2000B, your complaint, at a minimum, should indicate:

• your name, address, e-mail address, and phone number where you can be reached;

• the telephone and account numbers that are the subject of your complaint;

• the names and phone numbers of any companies involved with your complaint; and

• the details of your complaint and any additional relevant information.

If you have additional questions please contact our Customer Service team at 800-250-8927.