What is the warranty for my UPS/BBS systems?
The Uninterruptible Power Supplies (UPS) and Battery Backup Systems (BBS) provided by Norvado do come with manufacturer warranties. The most common manufacturers of Norvado equipment are:
Cyber Power
Typically a 3 year warranty
Support: 877-297-6937 (press 1) Monday — Friday (7am — 6pm CST)
Website: cyberpowersystems.com
PSI
Typically a 1 year warranty
Support: 615-879-3326
Website: powertecsolutions.net
Subscribers are encouraged to contact our support line should they have questions regarding warranties. Norvado shall not be liable for any warranty or assisting in warranty processing if the subscriber independently procures and installs his/her own UPS/BBS and/or replacement battery.
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How long will the batteries in my UPS/BBS last during a power outage?
Many of the Battery Backup Systems (BBS) and Uninterruptible Power Supplies (UPS) installed by Norvado have an eight (8) hour minimum battery backup capacity, but some do have a 24-hour battery backup capacity. The frequency and duration of services ...
Will the UPS/BBS that is typically installed keep my VOIP, HVOIP, or Hosted PBX services working?
Norvado internet subscribers using Voice Over Internet Protocol (VOIP), Hosted Voice Over Internet Protocol (HVOIP), or Hosted PBX (i.e. Norvado SmartLink PBX, Vonage, Magic Jack, etc.) services will need to speak with a Norvado Sales Representative ...
Will the UPS/BBS that is typically installed keep my VOIP, HVOIP, or Hosted PBX services working?
Norvado internet subscribers using Voice Over Internet Protocol (VOIP), Hosted Voice Over Internet Protocol (HVOIP), or Hosted PBX (i.e. Norvado SmartLink PBX, Vonage, Magic Jack, etc.) services will need to speak with a Norvado Sales Representative ...
Am I required to have a UPS/BBS?
If you do not need to keep telephone, internet or television services active during a power outage for personal or business reasons, then a Uninterruptible Power Supply (UPS) and Battery Backup System (BBS) may not be necessary. However, if you wish ...
What is an Uninterruptible Power Supply (UPS)?
A UPS is an electrical device that provides emergency power to the Optical Network Terminal (ONT) when the main A/C power source fails. It differs from an auxiliary power supply or standby generator as it will provide near-instantaneous protection ...