Why isn’t my internet working?

Why isn’t my internet working?

If your internet is not working and/or you can’t connect to your WIFI, try taking these corrective actions.

  • Unplug the router from electrical power and wait 30 seconds.

  • Reconnect the router to the electrical power and wait 5 minutes.

  • Verify that your computer can access the internet.

  • If still no internet, please contact our 24/7 Support Team at 800-250-8927.


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