To place a call:

1. Dial the number.
2. Pick up the handset.
3. Press the Speakerphone or Headset key

Answering Calls

Depending on your preference, there are multiple ways to answer an incoming call.

1. To answer a call with your handset, lift the receiver to connect to the call.
2. To answer a call via speakerphone, press the Speakerphone button.
3. To answer a call via the headset feature, press the Headset button.
4. You can press the Answer softkey to receive the call. When selected, the call is answered using your speakerphone.

To answer an incoming call when you’re already on an active call: 

1. Press the Answer softkey.
2. Your first call will automatically be placed on hold.
3. To retrieve your first call, use the navigation arrows to scroll to that call.
4. Press the Resume softkey.

Hold

To put an active call on hold:

1. Press the Hold button or softkey.
2. To resume the call, press the Hold button again or the Resume softkey.
3. If you have more than one call on hold, using the navigation arrows, select the call you wish to reconnect with and press the Resume softkey.

Note: If you have the music-on-hold option assigned to your profile, calling parties put on hold will hear music while they wait for you to return to the call.

Mute

To place a call on mute while on an active call, press the Mute button. To unmute a caller, press the Mute button again.

Call Transfer

Attended Transfer

A consulted (or announced) transfer is performed when you announce the call to the recipient prior to transferring the call.

To conduct a consulted transfer while on an active call:

1. Press the Transfer softkey or button.
2. Dial the phone number or select a contact from your directory, then press Send.
3. Once the receiving part answers the call, press the Complete Transfer softkey.

Blind Transfer

A blind (or unannounced) transfer takes place when you transfer a call to someone else without announcing the call first.

To conduct a blind transfer while on an active call:

1. Press the Transfer softkey or button.
2. Press the Blind Transfer softkey.
3. Dial the phone number or select a contact from your directory, and then press Send. The call is immediately transferred.

Do Not Disturb

The Do Not Disturb feature is used to send all incoming calls directly to voicemail.

1. To enable Do Not Disturb from the main screen, press the DND softkey. You can also enable Do Not Disturb by pressing the Home button.
2. Use the Down Navigational arrow to locate the DND icon and press Select.
3. You will see the Do Not Disturb icon by your extension line appearance, indicating that the feature has been enabled. Once Do Not Disturb is enabled, calls cannot be received until you disable the feature.
4. To disable the feature, repeat the previous steps.

Enhanced Call Park

Enhanced call park is used to park and retrieve calls between users within the same organization using the line keys on your desk phone.

1. While on an active call, press the desired line key, then press the Park softkey. This will park the call on one of the call park lines. If done correctly, a parked symbol is shown on the line the call was parked.
2. The call can be retrieved from your phone or any other phone by pressing the associated line key.
3. If the call is not picked up within the configured timeout period, the call will ring back. Press the Answer softkey to retrieve the call park that timed out.

Voicemail

Voicemail Setup

To set up your voicemail for the first time:

1. Press the Voicemail button or dial your extension number. Use your handset to activate the call, or press the Dial softkey to utilize the speakerphone.
2. Enter your default passcode, followed by the pound (#) key. 
3. Enter your new passcode followed by the pound (#) key and confirm it again.
4. Record your first and last name, then press the pound (#) key. 5. Press 1 to access the voice messaging main menu. You can record your greetings and retrieve voice messages.

Note: If you get locked out, reach out to your site administrator.

Accessing Voicemail

A red Message Waiting Indicator light notifies you when you have a new voicemail message. To check your voicemail:

1. Press the Voicemail button or dial your extension number.
2. Press the Dial softkey.
3. Enter your voicemail passcode followed by the pound (#) key. 4. Follow the audio prompts to retrieve your voicemail messages.