SmartHub
How do I log in to my SmartHub account?
Trying to sign in to your SmartHub account? Visit www.norvado.com and hover over the CUSTOMERS menu. Select LOGIN. The direct URL address to the SmartHub login page is norvado.smarthub.coop. You'll be taken to the SmartHub log in page. Enter your ...
How do I sign up for AutoPay?
The Norvado AutoPay program makes paying your bill easier than ever and signing up is simple. And, if you sign up for both AutoPay and Paperless billing, you'll receive one-time $20 bill credit in addition to a monthly bill credit of $2* To get ...
How do I sign up for Paperless Billing?
Signing up for Paperless Billing with Norvado is simple! And, if you sign up for both Paperless Billing and AutoPay, you will receive a one-time bill credit of $20 in addition to your monthly bill credit of $2!* To get started, log in to your ...
What are the fees are on my bill?
Understanding your Norvado bill may seem confusing, but the following definitions should bring some clarity regarding the fees associated with it. Access Recovery Charge / Interstate End User Charge Norvado is allowed to bill customers for a portion ...
How do I update my payment information?
From time to time you may need to update your banking or credit card information that is associated with your AutoPay/EFT subscription with Norvado. You can securely update your account through SmartHub when it's most convenient for you! Here's how: ...
How can I pay my bill?
There are many different ways you can pay your bill. You can place your payment in the payment dropboxes located at the Cable and Phillips offices. Please put your payment in an envelope with your name on it and either your Norvado phone number or ...
How can I find my Account Number?
If you receive a paper bill, your Account Number can be found in the upper right hand corner on every page. If you have a SmartHub Account and are signed up for paperless billing, login to your SmartHub Account here. Once logged in, in the Account ...
How to Register for a SmartHub Account | App & Web Instructions
SmartHub is Norvado's online account management service and can be used to review and pay your bill, sign up for AutoPay or paperless billing, and even report a trouble or outage. Follow the steps outlined below to setup your SmartHub account. Please ...
What is the difference between the mobile app and web version of SmartHub?
Our mobile apps are native applications that can be downloaded and installed on your compatible mobile phone or tablet. The web version is internet accessible from any web enabled device. Both the apps and web version give you secure access to ...
I have multiple accounts with Norvado. Can I see and manage them all in my SmartHub account?
Yes you can. If using the website, you can see all your accounts with the amounts due and hyperlinks to other detailed information on the home screen. If using the app, click the Bill & Pay icon. The total due of all accounts shows and below it you ...
When is my bill due?
Norvado has two billing cycles depending on where you live in our service area. Please look at any of your statements. If your statement is dated as of the 1st of the month, then it is due by the 15th. If your statement is dated as of the 18th of the ...
How can I get additional Norvado internet support?
Please contact our Service Department at 800-250-8927 for additional support.
Is the SmartHub app secure?
Yes the app is secure. All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on the ...
Is the SmartHub app available for iOS devices?
Yes. iOS devices (iPhone and/or iPad) running iOS 3.1 software and above can download the SmartHub app from the App Store. Click here for the iOS app.
Do I have to change the way I pay my bill in order to use SmartHub?
No, you can continue to pay your Norvado bill as you always have and still take advantage of all the great features SmartHub has to offer.
How can I download the SmartHub app to my mobile phone or tablet?
For iOS devices, visit the App Store, and for Android devices visit the Play Store. Search for “SmartHub” provided by the National Information Solutions Cooperative and download it to your device. Click here to download the iOS app. Click here to ...
Do I have to purchase the SmartHub app?
No, the app is free to download and install. Click here for iOS compatible app. Click here for Android compatible app.