Policies
What is Norvado’s policy on CPNI Information?
In accordance with the Federal Communications Commission’s (FCC) Customer Propriety Network Information (CPNI) rules, telephone companies are required to set up password protection for your telephone account record. CPNI includes where, when and to ...
Is a Social Security Number or Federal ID required to have service?
Norvado requires a Social Security Numbers (SSN) to be on file for residential subscribers in our Cooperative area. This information is needed for the issuing of capital credits to Cooperative members. Also, Norvado requires a Social Security Numbers ...
Discover Pass 30-Day FREE Trial \\ Terms & Conditions
Offer valid January 1, 2026 through December 31, 2026. Limit one (1) coupon per customer per location. The Discover Pass grants customers a 30-day FREE trial of services. Customers are responsible for all applicable taxes, government fees, ...
Apex Add-Ons | Terms & Conditions
Norvado offers Apex Add-Ons to help you get the most out of your home WIFI. These include the Apex Outdoor WIFI and the Apex Indoor Mesh Extender. Please review the following terms and conditions before ordering. General Terms Norvado’s standard ...
Madeline Island Service Fee
What Is the Island Fee? The Island Fee is a $60.00 charge applied to service visits on Madeline Island. It covers travel-related expenses, including ferry transport, that are necessary for our technicians to reach the island. Why Does This Fee Exist? ...
Terms and Conditions of Business Services
Multi-Service Discounts A discount for Internet & Phone service will apply and varies depending on phone technology and geographic location. VoIP subscribers will receive an Internet Discount of $21.95; ILEC POTS subscribers will receive an Internet ...
Charges for Unreturned Norvado Equipment
Upon the cancellation of service, a customer is required to return any Norvado owned equipment within thirty (30) days. If the equipment is not returned, the customer will be billed. Charges for unreturned equipment are listed below. SmartHome ...
Norvado's DMCA Repeat Infringer Policy
What is the DMCA? DMCA stands for the Digital Millennium Copyright Act. Digital Millennium Copyright Act (or DMCA) is a rather controversial law by US government enacted in 1998 by then-president Bill Clinton. The aim of DMCA is to balance the ...
PCTC WBITS Rates, Terms & Conditions
Refer to this document for the rates, terms and conditions that are applicable to the wireline broadband internet transport service furnished by Price County Telephone Company.
Norvado Internet Service Disclosure
Norvado’s goal is to provide the best-in-class Internet experience to our customers. The following disclosure explains the performance characteristics, commercial terms, and network practices for Broadband Internet Access Services (also referred to ...
What is Norvado’s Position on Net Neutrality?
What is net neutrality? Why does it matter? Net neutrality is the principle that internet providers must treat all data on the Internet the same and not discriminate or charge different rates depending on the user, website, content, application, ...
What is Norvado’s Internet Acceptable Use Policy?
Our Internet Acceptable Use Policy is as follows. If you are looking for the former PCTC Acceptable Use Policy click here. Norvado strives to provide all of its customers with the highest quality Internet service available, while adhering to Internet ...
Charitable Contribution Policy
Norvado is proud to be your local, communications provider and technology leader. Not only do we keep our friends and neighbors connected with internet, TV, phone and security services, we also give back to our local Northwoods communities as much as ...
What are Norvado’s general terms of service?
In order to provide service(s) to a residence or business, the person requesting Norvado service must agree to the following: Subscriber agrees to the charges listed on application for service, signed service proposal, or other contractual form ...
Does Norvado sell customer data?
The short answer is no. On April 3, 2017, the Senate Joint Resolution 34 was signed into law nullifying the Federal Communications Commission’s (FCC) rule titled “Protecting the Privacy of Customers of Broadband and Other Telecommunication Services.” ...
Norvado’s Non-Discrimination Policy
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are ...
Terms and Conditions of Residential Service
Multi-Service Discounts A discount for Internet & Phone service will apply and varies depending on phone technology and geographic location. VoIP subscribers will receive an Internet Discount of $21.95; ILEC POTS subscribers will receive an Internet ...