Apex Add-Ons | Terms & Conditions

Apex Add-Ons | Terms & Conditions

Norvado offers Apex Add-Ons to help you get the most out of your home WIFI. These include the Apex Outdoor WIFI and the Apex Indoor Mesh Extender. Please review the following terms and conditions before ordering.

General Terms

  1. Norvado’s standard terms and conditions of service apply to all Apex Add-Ons.
  1. All Apex devices are managed by Norvado, meaning we monitor performance and provide technical support.
  1. Norvado’s replacement & repair policy for managed equipment applies to all Apex devices.
  1. Upon service cancellation, any unreturned equipment will result in unreturned equipment charges.



Installation

  1. Apex Outdoor WIFI qualifies for FREE standard installation.
  1. The Apex Indoor Mesh Extender does not qualify for free installation. Standard installation charges may apply.


Coverage

  1. Coverage areas are dependent on environmental conditions such as building materials, distance, and interference. Performance may vary by location.

Equipment Management & Returns

  1. All Apex equipment remains the property of Norvado.
  1. If your equipment is lost, damaged beyond repair, or not returned at the time of cancellation, applicable charges will be billed to your account. Unreturned equipment charges can be found here. 

Need help?
 For questions or additional details about Apex Add-Ons, please contact Norvado Support at help.norvado.com or call (800) 250-8927.

    • Related Articles

    • Norvado Discover Pass | Terms & Conditions

      Norvado Discover Pass Terms & Conditions: Offer valid through December 31, 2025. Limit one (1) coupon per customer per location. Customers will be automatically billed the stated monthly amount at the start of their 4th month of service. Service may ...

    • SmartHome | Terms & Conditions

      By purchasing SmartHome from Norvado, in addition to agreeing to Norvado’s terms of service (located here), you are agreeing to the following terms and conditions, as outlined below. Customer receives 1 video doorbell, 1 indoor/outdoor camera or 2 ...

    • Apex Threat Defender & Managed WIFI | Terms & Conditions

      You've signed up for a powerful online threat defender and the best WIFI experience around (and if you haven't signed up yet, you should!), now it's time to read up on the terms and conditions of this great service. Please contact our customer ...

    • Norvado - NorthEast Markets (formerly ChoiceTEL) Promotions Terms & Conditions

      For a limited time, residential subscribers in the Eagle River and Land O' Lakes markets (formerly ChoiceTEL subscribers) can take advantage of the following offers: “Fast As You Can Go” Internet for $69.99/mo This offer is valid for new and existing ...

    • Apex WIFI for $7.99 | Offer Details | Terms & Conditions

      Without Apex WIFI, your Norvado internet is incomplete. That's why we're offering all of our existing residential internet customers the chance to experience Apex WIFI for just $7.99/month (regular $12.99/month). Once you redeem this offer, you'll ...