This article walks you through how to allow or block email addresses, adjust protection levels, and allowing emails that were quarantined, or blocking emails that were delivered.
About eScout
eScout is a learning filter that improves its accuracy over time, and one way to help train it is by confirming known good mail and known spam/virus messages, or rescuing messages that have been quarantined incorrectly.
Accessing Your eScout Quarantined Mail & Settings
To access your eScout mail quarantine, login in at
https://e-scout.norvado.com with your standard email address and password. Once there, you will see options to view and manage your spam quarantine as well as change your mail filter settings.
Suspected Spam
Once logged in, you will be brought to the Suspected Spam section. These are emails that have been quarantined for possible spam. Messages here will be available for a period of seven (7) days.
Available Options:
- Rescue Message: Immediately delivers the message to your inbox and removes it from the spam quarantine. Also informs eScout that the message is legitimate.
- Confirm Spam: Immediately deletes the message permanently and confirms to eScout that the message is spam/junk mail.
- Not Sure / Delete: Simply deletes the message permanently.
- Re-Deliver: Immediately delivers a copy of the message to your inbox, but does not remove it from the spam quarantine or provide any confirmation to train the filter.
Unconfirmed Delivered Messages
To report spam that eScout may have missed, or to recover any lost messages you may have already received, Unconfirmed Deleted Messages will display all messages sent in the last seven (7) days to allow this.
Available Options:
- Confirm Non-Spam: Confirms the message as legitimate to eScout and removes it from the list of delivered messages.
- Report Spam: Used to report spam / junk mail messages that eScout may have missed.
- Not Sure / Delete: Deletes the message from the list.
- Re-Deliver: Immediately re-delivers a copy of the message to your inbox, but does not remove it from the list.
The same options are available for the Invalid Headers and Suspicious Attachments sections. Messages with virus / malware content cannot be delivered.
Editing Allowed / Blocked Senders Lists
If you are experiencing repeat problems with known domains or senders, you can add them to your Allowed Senders list to ensure that all messages are promptly delivered to your inbox, regardless of spam score. You can add complete email addresses or partial matches (i.e. @domain.com).
The same holds true for adding senders / domains to your Blocked Senders list to ensure that no messages from these sources are delivered to your inbox.