I am experiencing problems with my phone. Who should I call?
Simple tests can be done to determine whether to call your local telephone company (Norvado) or another company. These tests may save you time and money.
Before You Call
Hang up all telephones. Make sure phone accessories (answering machines, computers, modems, security systems and telephone sets) are working. To check, unplug the phone cord from the unit of the jack and check for damage. Leave everything unplugged for 5 minutes. Then try plugging in your phone sets one at a time to see if the trouble still exists.
If all the phone devices are not working, go to your network interface device or the Optical Network Terminal.
Test if the Problem is Inside or Outside the House
Take a working phone to the network interface box (single line phone only).
If all phone devices are not working, go to your Network Interface device. This may be outside or inside and is where your inside wiring connects to the buried plant. At this point, there should be a test point with a Modular Jack.
If the Same Problem Occurs:
The problem may be in the phone lines. Call your local telephone company (Norvado). If the problem is in the phone lines, they will repair the lines at no charge to you.
If the Problem Does Not Occur:
The problem is in your wiring. Call your local telephone company or another company to repair your inside wiring. Time, overtime and material charges may be incurred, dependent on maintenance contract.
If the Problem is in Your Telephone:
Follow the instructions on your warranty or contact your equipment retailer for repair or replacement.
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