Norvado | Troubleshooting | Knowledge Base

Troubleshooting
Smartlink PBX | What do I do if my SmartLink PBX phone locks up or functions strangely?
The Norvado SmartLink PBX phones are basically like small computers, so it is possible that there are software bugs or the phones may freeze up. If this is an isolated incident, simply record the date and time of the incident (and phone number of the ...
Smartlink PBX | How do you correct One-Way Audio on a SmartLink PBX system?
“Can you hear me now?” is a common exclamation when someone is experiencing One-Way Audio. One-Way call audio is when one calling party can hear the conversation, but the other cannot. When this happens on a SmartLink PBX system it is usually caused ...
Smartlink PBX | How can call quality on a SmartLink PBX system be improved?
The Norvado SmartLink PBX phone system call quality depends on the internet service it is connected to. If the internet connection for the phone system is shared with the organization’s computers there is a possibility that the internet bandwidth is ...
Smartlink PBX | Why can’t I make or receive calls on my SmartLink PBX phone?
A phone not being able to make or receive calls can be caused by many factors. If the issue is widespread, it is most likely an internet issue. Follow these steps to try to get your phone working again. Verify that the internet is working on the ...

Popular Articles
Do you have seasonal options?
Is your residence used as a vacation or secondary home? Are you at your property only certain months out of the year? If so, there are ways to reduce your bill while you are gone. Switching service(s) to Seasonal status is the most popular option. ...
How can I turn Closed Captioning on and off?
Closed Captioning is a feature of our TV service that can be very useful for those with a loss in hearing, trying to learn a new language or that simply want to keep things quieter around their home. You can begin using this convenient feature with ...
Norvado Discover Pass | Terms & Conditions
Norvado Discover Pass Terms & Conditions: Offer valid through December 31, 2025. Limit one (1) coupon per customer per location. Customers will be automatically billed the stated monthly amount at the start of their 4th month of service. Service may ...
SmartHome | Connect Arlo Device to a WIFI Router
When you first set up your Arlo camera, you have the option to connect the camera directly to your WIFI router. You can use the Arlo Secure App to connect directly to your WIFI router. Before you begin: Your mobile device must be connected to your ...
Residential Authorization Form
Click the form below to open a printable/fillable PDF of the Residential Authorization Form.

Troubleshooting