Basic Information
SmartBiz Powered by Norvado
SmartBiz powered by Norvado meets the needs of small businesses with an all-in-one managed service that increases staff productivity, secures critical business systems, and drives customer loyalty. WHAT'S INCLUDED? Managed WIFI 6 Router: Managed ...
SmartLink PBX | Phone Lease (VoIP Handset) Terms & Conditions
By leasing a VoIP handset for SmartLink PBX from Norvado, in addition to agreeing to Norvado’s terms of service (located here), you are agreeing to the following terms and conditions, as outlined below. Customer receives one (1) handset, appropriate ...
SmartLink PBX | E911 Service Limitations
Important Notice - E911 Service Limitations Customer Notice of 911 and E911 Service Limitations PLEASE READ THIS NOTICE CAREFULLY. As a user of Norvado session initiation protocol (SIP) based voice over internet protocol (VOIP) services, you are ...
SmartBiz & CommandWorx App | Setting Up a Point of Sale Network
SmartBiz & CommandWorx App | Setting Up Your WIFI in the CommandWorx App
SmartBiz & CommandWorx App | Learn More About Enhanced Cyber Security
SmartBiz & CommandWorx App | Introduct to the CommandWorx App
SmartBiz & CommandWorx App | How to Setup Your SmartBiz System
SmartBiz & CommandWorx App | How to Change Your Network Name & Password
SmartBiz & CommandWorx App | How to Share your WIFI Network & Password
SmartBiz & CommandWorx App | How to Set Up a Staff Network
SmartBiz & CommandWorx App | How to Add a Secondary Admin
The CommandWorx app for SmartBiz allows you to invite a secondary admin to manage the app. This feature is particularly helpful for businesses that have a secondary owner, assistant manager or leader that shares in the day-to-day business ...
SmartBiz & CommandWorx App | How to Setup Your Customer Portal in the CommandWorx App
Tap Networks from the Home screen. Tap Customer Portal in the Shortcuts. Enable the Customer Portal. Page Content Enter the Network Name (SSID) that your customers will see when they search for the WIFI connection on their device. Example: Frankie’s ...
SmartBiz & CommandWorx App | How to Setup Network Resilience
Network Resilience (WAN Failover) helps prevent disruption of network connection by identifying an internet outage or other failover event and automatically rerouting traffic (in approximately 90 seconds) to an active cellular connection until ...
SmartBiz & CommandWorx App | User Guide
You've made the smart choice for your business network! This guide will walk you through the process of using the CommandWorx app to setup your SmartBiz network. Questions? Give us a call at 800-250-8927.
Smartlink PBX | Update Emergency Response Location
When using MaX UC Desktop, 911 calls are routed to your designated Emergency Response Location. Important Note: If your physical location differs, emergency service will be delayed or unavailable. In these situations, please have an alternate means ...
Smartlink PBX | Call Flow
What happens when a call comes in? Your business receives an incoming call to a published phone number. Scenario 1 Scenario 2 Scenario 3 Ring a phone (i.e. Reception) Ring a group of phones (Multi-Line Hunt Group) Provide a Menu/Attendant Example: ...
Smartlink PBX | Add Presence Once You’ve Integrated with Outlook in the New MaxUC App
First uncheck the Integrate with Outlook button in MaxUC then follow the screens below in Teams: Click on the … to open the menu and select Settings. Select General from the menu and then check the box to Register Team as the Chat App for Office. ...
SmartLink PBX 2.0 Terms & Conditions
By purchasing IaaS and SmartLink PBX from Norvado, in addition to agreeing to Norvado’s terms of service (located here), you are agreeing to the following terms and conditions, as outlined below. All equipment is owned and managed by Norvado. The ...
SmartLink PBX | Premium Attendant Telephone User Interface (TUI) Guide
Calling into the Premium Auto Attendant—Telephone User Interface (TUI) Dial into your Premium Attendant From a touch-tone telephone. When the announcement starts, enter *6 quickly, then enter PIN. PIN: Voicemail PIN This is for: Enabling System, ...
SmartLink PBX | Calling into the Easy Auto Attendant—Telephone User Interface (TUI)
Dial into your Easy Attendant From a touch-tone telephone. When the announcement starts, enter *6 quickly, then enter PIN PIN: Voicemail PIN This is for: Enabling System, either on-off Auto Attendant Services Recording all Announcement Messages / ...
SmartLink PBX | Auto Attendant Telephone User Interface (TUI) Guide
Calling into the Auto Attendant - Telephone User Interface (TUI) Dial 715-798-9850 / From a touch-tone telephone Account Number: AA PIN Number: Provisioned on the AA Main Screen This is for: Enabling System, either on-off Auto Attendant Services ...
What is SmartLink PBX?
SmartLink PBX is a service that allows users to have all the features and functions of a PBX phone system without purchasing or installing the main hardware. The backbone of the service is hosted by Norvado and all the customer needs are SIP phones ...
SmartLink PBX | What is Norvado Easy Attendant?
Easy Attendant service offers powerful capabilities for meeting the needs of your customers, improving the productivity of your employees, and controlling costs. Similar to a live operator, Easy Attendant directs incoming callers to the appropriate ...
SmartLink PBX | What is Norvado Premium Attendant?
Premium Attendant service offers powerful capabilities for meeting the needs of your customers, improving the productivity of your employees, and controlling costs. Engineered to simulate a live operator, Premium Attendant directs incoming callers to ...
Can I call 911 on my SmartLink PBX phone?
Phone lines continue to be the most reliable way of connecting with Emergency Services. Norvado’s SmartLink PBX Phone service carries on that reliability, but there is a small caveat. Location Matters. Prior to installation, SmartLink PBX phones are ...
SmartLink PBX | MyPhone Portal
The SmartLink MyPhone Portal is a central tool that will allow you to manage many aspects of your phone line from Norvado. From the SmartLink MyPhone Portal you can listen to and manage voicemail messages, adjust call settings and more. To get ...