Resources
How do I report a trouble or service issue?
We're proud to boast a network 99.99% uptime! Still, we understand that issues arise and we're here to help. To report a service issue, please use one of the following methods: Call 800-250-8927 Visit norvado.com and use the chat Use the SmartHub app ...
POP3 to IMAP Email Settings
Norvado's webmail platform offers IMAP configuration, which provides much better flexibility and security when using your email address on multiple devices. Directions for switching from POP3 to IMAP are below. We encourage you to make this change. ...
The Gateway to Norvado Materials
Looking for Norvado service brochures, user guides, info sheets and more? You're just a few clicks away. All the materials you'll need to support and enhance your Norvado service can be found in one convenient location. Visit norvado.com/downloads to ...
Quick Links
Simply click on a link below and you’ll be directed to a website or PDF. Looking for something else? Use the predictive search bar above and we’ll help you find what you’re looking for. SmartHub Click here to access the SmartHub portal. Email Filter ...
How can I purchase specialized telephone equipment?
Through the Wisconsin Relay System you can obtain telephone equipment that is specialized to make telecommunications accessible to nonstandard phone users. Here’s everything you need to know about Wisconsin Relay and how to make using a phone easier. ...
What are capital credits?
Capital credits represent each member’s ownership of the cooperative. They are the margins credited (or allocated) to the members of the cooperative based on their purchases from the cooperative during the previous year. These margins are used by the ...
What is Caller ID Spoofing, and how can I make it stop?
What is Caller ID Spoofing? A caller ID is “spoofed” when the person placing the call has altered the number they are calling from to show inaccurately on a caller ID display. This practice is typically used by telemarketers and scammers to trick the ...
Lifeline and Toll Limitation Service Programs
Lifeline and Toll Limitation Service Programs provide discounts to eligible low-income consumers to help them establish and maintain telephone service. What is Lifeline? The Lifeline program lowers the cost of basic, monthly local telephone service. ...
New Home Construction Data Wiring Recommendations
We at Norvado understand the importance of a properly wired home and you as a home owner are responsible to insure your home is properly wired for today’s services and ready for the next generation of technology. The best time to install your home’s ...
What is an Optical Network Terminal (ONT)?
Used in fiber-to-the-premise systems, the ONT is the modem for services. It is used to terminate the fiber optic line within the premise and transpose the incoming light beams into telephone, internet and television services. The ONT requires A/C ...
What is the Do Not Call Registry?
Tired of receiving unwanted calls from telemarketers? Then make sure you register your phone number(s) with the National Do Not Call Registry. This free service is quick and easy and will keep your phone number(s) off of most telemarketers’ calling ...