Phone
Will the UPS/BBS that is typically installed keep my VOIP, HVOIP, or Hosted PBX services working?
Norvado internet subscribers using Voice Over Internet Protocol (VOIP), Hosted Voice Over Internet Protocol (HVOIP), or Hosted PBX (i.e. Norvado SmartLink PBX, Vonage, Magic Jack, etc.) services will need to speak with a Norvado Sales Representative ...
How can I purchase specialized telephone equipment?
Through the Wisconsin Relay System you can obtain telephone equipment that is specialized to make telecommunications accessible to nonstandard phone users. Here’s everything you need to know about Wisconsin Relay and how to make using a phone easier. ...
Quick Reference to Telephone Features and Services
Click here to open a PDF of our Quick Reference to Telephone Features and Services.
Why did my voicemail service change?
If you reside within Price county, you’ve been enjoying voicemail service from Price County Telephone Company for a while. Now that PCTC is Norvado, we’re happy to share that we’re upgrading your voicemail box for free! On November 12, 2019 you’ll be ...
How can I access the MyPhone Portal?
To access the MyPhone Portal click here.
How do I set up my Voicemail for the first time?
First-Time Sign-in First-time sign-in involves three steps: First you must call 715-798-9000, 715-339-9000 or 715-774-9000 depending on your location or dial *318 and change your PIN. Then you must record your name. Finally you must choose a greeting ...
What is Call Forwarding?
If you know you are going to be gone, you can forward your incoming calls to a new location by using Call Forwarding. You can control the forwarding of your calls to any number including your cell phone or pager, anytime you choose. To use Call ...
How do I connect/disconnect my modular telephone?
Three Standard modular telephone outlets, used to connect a telephone, are shown below. To Connect a Modular Telephone The clear plastic connecting clip slips into the opening and clicks into place. To Disconnect a Modular Telephone Squeeze the clip ...
What is Call Waiting?
Now you never have to miss another call while you’re on the phone. With Call Waiting, a beep alerts you to another incoming call and allows you to put the first call on hold while you answer the second. This feature is easy to use and perfect for a ...
What is Call Manager Voicemail Service?
Click here to download the Call Manager Voicemail Quick Guide. Are you from Phillips, Prentice or Soo Lake? Here is your guide. Live in Park Falls? Your guide is here! Call Manager Voicemail Service is an easy-to-use system that requires no new ...
What is Caller ID Blocking?
Caller ID Blocking prevents your name and/or number from being shown on someone’s Caller ID display. Per-Call Blocking is accomplished by entering a simple code, which prevents your name and/or number from being displayed on an individual call basis. ...
What is Caller ID?
Want to know who’s trying to call you before you pick up the phone? Caller ID allows you to see the telephone number and name of the incoming caller on a display unit or telephone before you pick up the receiver. To use Caller ID: You will need a ...
What is Three-Way Calling?
Three-Way Calling is ideal for bringing everyone together on the same call. This feature lets you and two other parties all talk together. It works with local calls, long distance calls, or a combination of both. Three-Way Calling can be used whether ...
What is Speed Calling 30 Number?
Tired of looking up those frequently called numbers that you just can’t seem to remember? Speed Calling 30 Number stores the numbers you call most often and allows you to call those numbers by dialing only two digits. These numbers can be both local ...
I am experiencing problems with my phone. Who should I call?
Simple tests can be done to determine whether to call your local telephone company (Norvado) or another company. These tests may save you time and money. Before You Call Hang up all telephones. Make sure phone accessories (answering machines, ...
How do I trace a call?
If you’re annoyed by nuisance calls, take charge! Customer Originate Trace enables you to initiate a trace on your last incoming call. Traced information will be provided to law enforcement officials if you choose to prosecute. To use Customer ...
What is Call Return?
Ever experience the frustration of rushing for the phone only to find the caller has just hung up and you’re left wondering who tried to reach you? Call Return provides a solution for this problem. By entering a simple code, your phone automatically ...
How do I use Repeat Dialing?
The Repeat Dialing feature allows your phone to keep trying a busy number for up to 30 minutes. When the called party’s line clears, Repeat Dialing signals you with a special ring and automatically places the call when you pick up the phone. To use ...
What are the Price County calling areas?
Depending on where you call in Price County, you may experience additional charges during those connections. Below is a breakdown of what areas are considered Local, Extended Area Service, and Extended Community Calling. Any calls placed outside of ...
What is an Uninterruptible Power Supply (UPS)?
A UPS is an electrical device that provides emergency power to the Optical Network Terminal (ONT) when the main A/C power source fails. It differs from an auxiliary power supply or standby generator as it will provide near-instantaneous protection ...
Call Trace Form
Click here to open a PDF of the Call Trace Form.