Phone
How to Prevent Spam and Other Unwanted Calls
Unwanted calls from telemarketers, spam calls and automated calls can be frustrating and potentially pose a risk for fraud. Fortunately, there are several things you can do to protect yourself from unwanted calls. Register your phone number with the ...
What is Norvado's modern Phone service?
Fiber Optics brings many benefits to our customers and allows Norvado to offer the latest and greatest technologies. Which is why we will be providing phone service on Fiber Optics using Voice over Internet Protocol (VoIP) as of May 1, 2020. ...
How do I stop robocalls?
Have you had enough of robocalls and spam calls flooding your landline phone? Robocall Blocker is a phone feature that blocks robocalls and spam calls by requiring callers to press a number (eg: 8) to indicate they are a human rather than a ...
What is the Total Phone Package?
Add the Total Phone Package to your phone line to get an all inclusive experience. The Total Phone Package includes 2000 minutes of long distance calling for residential customers (500 minutes of long distance calling for business customers) to the ...
What is Norvado Conference Calling?
Norvado’s on-demand Conferencing is an easy-to-use service designed to enhance your business productivity. Fast, efficient on-demand Conferencing from Norvado offers a low cost, complete solution capable of hosting unlimited attendees with no ...
What is the Find Me Follow Me feature?
No more phone tag! Have your calls find you in the office, home or on the road. Find Me Follow Me service is an advanced call re-direction service that aims to connect callers to you by ringing additional numbers if you do not answer the first number ...
What is included in Call Manager Elite Service?
Greeting Options: Choose between pre-recorded greetings or create your own personalized greeting- up to one minute in length. Separate greeting for when line is busy Can store up to 30 messages, two minutes in length Messages saved for 15 days ...
LATA Information
IntraLATA refers to your local calling area. All areas not included in your IntraLATA are referred to as InterLATA. InterLATA calls include both long distance and international calls. Equal Access Your local telephone companies have implemented Equal ...
Dialing Instructions
Direct-Dialed Station Calls (Customer-Dialed Rates Apply) Dial 1 + Area Code + 7-Digit Number Person, Collect, Credit Card Calls, Etc. (Operator-Assisted Rates Apply) Dial 0 + Area Code + 7-Digit Number When the Operator answers, tell him/her which ...
What are Person-to-Person calls?
Use Person-to-Person calling when you wish to talk with a particular person or extension. To make a Person-to-Person Call Make an Operator Assisted Call. Dial 0 + Area Code + 7-digit number Tell the Operator you wish to make a “person-to-person” call ...
How do I make an Operator Assisted Call?
Your local Operator can assist you in making various long distance, international and conference calls. The Operator can also assist you if you experience trouble while making a call. To make an Operator Assisted Call Dial 0 + Area Code + 7-Digit ...
What are Station-to-Station Calls?
Direct Distance Dialed (DDD) calls are Station-to-Station calls. Call station-to-station if you’ll talk with anyone who answers. Rates are lower than for person-to-person calls and charging begins when the telephone you have called is answered. Note: ...
How do I make an International Call?
International Calling is more convenient today than ever before. Calls can now be dialed to many overseas countries by customers throughout the United States. To make Station-to-Station Calls To dial international calls, dial in sequence: The ...
How do I setup call forwarding in the MyPhone Portal?
Creating or editing call forwarding for your phone line is easy in the MyPhone Portal. Once logged in, locate the Call Manager menu to manage Forwarding and Follow Me services for your line. Summary The Summary tab provides a description of how calls ...
How do I manage messages and calls in the MyPhone Portal?
To manage your messages and calls within the MyPhone Portal, click on the Messages & Calls menu. In the Messages tab you will see any voicemails, new or saved, in the voicemail box for your line. You can listen to the messages from here as well as ...
How do I use Norvado Conference Calling?
Norvado Conference Calling is great when you need to speak with multiple people at the same time, but can’t all be in the same place. Phone and Internet access to the conference bridge makes connecting easy. Invitations into a conference are given to ...
What is Customer Line Identification?
Are nuisance calls becoming a problem? Then sign up for Customer Line Identification service. It is a thirty (30) day service that allows you to trace any incoming calls during the thirty days. Customer Line Identification is easy, and unlike ...
What is Toll Control With Pin?
Toll Control With Pin allows you to override Total Block, 900# Block, and International Block on a per call basis by entering your four digit Personal Identification Number (PIN). No one can make these tolls calls from your phone unless they know ...
How do I use the Additional Listing feature?
This service is excellent for households with active teenagers or small businesses with FAX machines because each number has its own distinctive ring. You have the luxury of two separate lines without the additional expense. How to Use Additional ...
What Toll Restrictions are available?
Choose any combination of these Toll Restrictions to fit your calling needs. 900# Block: The improper use of 900# calls can do serious damage – both financially and emotionally – especially in families with children. We can block calls to 900 toll ...
What are my options for Individual Services?
Additional Listing: In this hectic world, a second (or even a third) telephone line may be a necessity. Use it exclusively for the children, as a dedicated fax line, or as a separate home business line (may require a business rate). Installing both ...
What is Anonymous Call Rejection?
With Anonymous Call Rejection you can reject all callers who have chosen to block their name and/or number from being displayed on your Caller ID device. To activate Anonymous Call Rejection: Press *77 (On a rotary phone, dial 1177) followed by #. ...
What is Selective Call Rejection?
With Selective Call Rejection you can program your phone to block calls from your selected list of phone numbers. Those callers receive a prerecorded announcement that you are not receiving calls at this time and are terminated. Calls from other ...
What is Selective Call Acceptance?
The Selective Call Acceptance feature allows you to block all calls except those from your list of special phone numbers. You can add, delete or change the numbers on your list at any time. Works with local and long distance phone calls to prevent ...
What are some Call Identification Features?
Distinctive Ring, Selective Distinctive Ring, Caller ID, and Call Waiting are all individual parts of Call Identification Features.
What is Selective Distinctive Ring?
Selective Distinctive Ring allows you to create a list of numbers with its own distinctive ring. The distinctive ring tells you it’s one of your special callers from your list. Even works with Call Waiting and Caller ID features. To use Selective ...
What is Distinctive Ring?
Distinctive Ring allows you to have up to four phone numbers on a single phone line. When called, each number has its own unique ring. Great for teenagers, roommates, or a home-based business, Distinctive Ring can help you create an individual ...
What is Fixed Call Forward?
Norvado forwards all your calls to your preselected, permanent destination number. It’s ideal for the person or business that has moved to another location. You can keep your established number while forwarding calls to your new location. Fixed Call ...
What is Selective Call Forwarding?
Selective Call Forwarding enables you to have your most important calls follow you. You select and program the calling phone numbers you want forwarded and the destination number to which they are forwarded. When this feature is turned “on,” calls ...
What is Call Forwarding Remote Access?
If you forgot to forward your calls before leaving your home or office, no need to worry. Call Forwarding Remote Access allows you to program your Call Forwarding feature from virtually any touch-tone phone or cell phone. To use Call Forwarding ...
How do I use Call Forwarding No Answer?
Call Forwarding No Answer allows you to forward your calls to another number when you are not at home or unable to answer your telephone. You may answer that call, or if unanswered after your specified number of rings, the call will forward to your ...
How do I use Call Forwarding Busy?
With Call Forwarding Busy you can automatically forward your calls to another number when your phone line is in use. With this feature, calls can be forwarded to a local or long distance number. You can activate, deactivate and program “forward-to” ...
How do I transfer a call?
The Call Transfer feature allows you to transfer a call to another line or to voicemail. You can transfer calls you initiate or incoming calls. To use Call Transfer: After the calling party or called party is on the line, depress and release the ...
How do I cancel Call Waiting?
Turns off Call Waiting on a per call basis, and prevents Call Waiting tones from interrupting regular conversations. Using Cancel Call Waiting before a call: Press * 70. Enter the number you wish to call. Using Cancel Call Waiting during a call: ...
What is Max UC?
Max UC (formerly Accession Communicator) is an app for your smartphone or desktop that keeps you connected wherever you are. An accessory to our SmartLink PBX service, it’s a fully featured soft phone that enables you to send and receive calls or ...
What is an Uninterruptible Power Supply (UPS)?
A UPS is an electrical device that provides emergency power to the Optical Network Terminal (ONT) when the main A/C power source fails. It differs from an auxiliary power supply or standby generator as it will provide near-instantaneous protection ...
What are the terms of PCTC’s Long Distance service?
The official terms and conditions for PCTC’s (Price County Telcom) Long Distance service can be found in the PDF file below. Official Long Distance Terms PDF
What is the MyPhone Portal?
The SmartLink MyPhone Portal is a central tool that will allow you to manage many aspects of your phone line from Norvado. From the SmartLink MyPhone Portal you can listen to and manage voicemail messages, adjust call settings and more. To get ...
What is included in Call Manager Voicemail Service?
Greeting Options Choose between pre-recorded system greetings or create your own personalized greeting (up to 1 minute in length) Separate greeting for when line is busy Can store up to 15 messages two minutes in length Messages saved for 15 days ...
Call Manager Helpful Hints
Dial *318 rather than (715) xxx-9000 to access the voicemail system. TO HEAR HELPFUL HINTS WHILE IN YOUR MAILBOX, PRESS ‘0’: By pressing the # key, you can skip the Hints you’re already familiar with. Leave Hints at any time by pressing the * key. ...
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